Customer Service Representative - State Farm Agent Team Member
- Simple IRA
- Hiring bonus
- Bonus based on performance
- Competitive salary
- Flexible schedule
- Opportunity for advancement
- Paid time off
- Training & development
Our agency opened in 2025 and is currently a small but growing team of two, with a strong focus on building something meaningful from the ground up. Prior to opening the agency, I spent several years as an Area Manager with Enterprise Rent-A-Car, where I developed a passion for leadership, team development, and performance-driven environments. After being recruited by State Farm, I saw an opportunity to create a business that combined competitiveness, teamwork, and long-term impact.
Family is a major priority here - I’m married with two children, and that perspective shapes how I lead and support my team. We believe in working hard while also maintaining balance, flexibility, and a positive atmosphere. Outside the office, giving back matters to us as well. I currently coach basketball at the Boys & Girls Club and am excited to become even more involved in the local community as we continue to put down roots.
For our team, we offer 10 days of PTO, a Simple IRA, a hiring bonus, and a strong emphasis on work-life balance. Our culture is fun, competitive, and family-oriented, with everyone working together toward shared goals. We’re looking for resilient, communicative, and positive team members who don’t shy away from challenges, can push through rejection, and thrive in a fast-paced, team-first environment.
If you’re motivated, competitive, and ready to grow alongside an agency that’s just getting started, this could be a great place to build your next chapter.
ROLE DESCRIPTION:
RESPONSIBILITIES:
- Answer customer inquiries and provide policy information.
- Assist customers with policy changes and updates.
- Process insurance claims and follow up with customers.
- Maintain accurate records of customer interactions.
- Communication and interpersonal skills.
- Detail-oriented and able to multitask.
- Previous customer service experience preferred.
Ready to Launch Your Career?
We are a growing agency with big dreams and lots of potential. We are an established, growth-oriented agency with a team of highly motivated individuals. Our team works hard to reach our goals together as a team and have fun while we are doing it! If you want to work in an environment that is fun, challenging, and rewarding, then John Cook - State Farm Agent may be the right fit for you! If you're willing to work hard and you expect to get results from yourself and those around you, we want to meet you and talk about the opportunity we have for you.
About Our Agency
- Our mission is to help people manage the risks of everyday life, recover from the unexpected and realize their dreams.
- Our office is located in Oneonta, NY.
If you want a career, not a job, then we encourage you to apply.
State Farm agents are independent contractors who hire their own employees. State Farm agents’ employees are not employees of State Farm. Agents are responsible for and make all employment decisions regarding their employees.
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